Return & Refund Policy
Effective date: [01-08-2023]
Thank you for choosing Apoorva International for your innerwear and underwear needs. We want you to be completely satisfied with your purchase. To ensure a hassle-free shopping experience, we have a specific return and refund policy for innerwear and underwear. Please read this policy carefully before making a purchase. By placing an order with us, you agree to the terms outlined in this policy.
- Returns
1.1. Eligibility Due to hygiene and health reasons, we can only accept returns for innerwear and underwear if the product is unopened, unused, and in its original packaging. To be eligible for a return, the product must have all tags and seals intact.
1.2. Process If you wish to request a return for innerwear or underwear, please follow these steps:
a. Contact our customer support team at contact@apoorvainternational.com or call us at +91-08025534991/25505973 within 2 days of receiving your order and provide your order number, the reason for the return, and any relevant information.
b. Our customer support team will guide you through the return process, including providing you with a return shipping address.
c. Carefully package the unopened and unused product in its original packaging and ship it to the provided address. You are responsible for the return shipping costs.
1.3. Inspection and Approval Upon receiving the returned product, our team will inspect it to ensure it meets the eligibility criteria mentioned in section 1.1. If the return is approved, we will process the refund.
- Refunds
2.1. Eligibility Once your return is received and inspected, we will notify you of the approval or rejection of your refund. To be eligible for a refund, the returned product must meet the eligibility criteria mentioned in section 1.1.
2.2. Refund Method If your return is approved, we will initiate the refund to your original payment method. Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider.
2.3. Non-Refundable Items For reasons of hygiene and health, the following items are non-refundable and will not be eligible for a refund:
- Innerwear and underwear products that have been opened, used, or without their original packaging, tags, and seals intact.
- Damaged or Defective Products
If you receive a damaged or defective innerwear or underwear product, please contact our customer support team at contact@apoorvainternational.com or call us at +91-08025534991/25505973 within [X days] of receiving your order. We will arrange for the return and replacement or refund of the product at no additional cost to you.
- Exchanges
Due to hygiene reasons, we cannot offer direct exchanges for innerwear and underwear products. If you wish to exchange a product, please follow the return process outlined in section 1 and place a new order for the desired item.
- Shipping Costs
Shipping costs for returning products are non-refundable unless the return is due to a damaged or defective product.
- Changes to this Policy
We reserve the right to update or modify this Return and Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. Your continued use of our website after any revisions will constitute your acceptance of the updated policy.
- Contact Information
If you have any questions or concerns regarding our Return and Refund Policy, please contact us at contact@apoorvainternational.com or call us at +91-08025534991/25505973.
Thank you for shopping at Apoorva International. We appreciate your trust in our products and services and are dedicated to ensuring your satisfaction.